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Job Details: Applications Support Technician

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Applications Support Technician
Full Time
Responsible for the support and maintenance of Good Energy's IT infrastructure including all new initiatives, changes and breakfix.
As Applications Support Technician, you will be responsible for the day to day running, troubleshooting, upgrades and enhancements of Good Energy’s application stack.

The core responsibility will be to support, evolve and troubleshoot a range of applications. This role will involve managing the application stack including finance applications, billing applications and acting as the point of contact between Good Energy and third-party providers when appropriate. 

You will also be responsible for supporting, maintaining and ensuring continued operations of the IT Application stack with specific responsibility for:
Epicor and ARM – Finance systems.Gentrack Velocity – Billing system.Trading and Forecasting systems.Numerous 3rd party applications hosted both on and off premise.

In addition you will be:
Pro-actively ensure high availability of key applications.Assimilate and consolidate expertise within the business into the application support role, ensuring this role becomes the owner of all related activitiesAssist with annual budget planning with leadership to ensure that costing for future IT growth is fully and accurately forecast.Develop effective mutually beneficial relationships with third party suppliers on troubleshooting issues in a timely manner and co-ordinating with stakeholders both internally and externally on upgrades.Become the subject matter expert for all applications within the scope of the role.Create and maintain all application topology documentation, cascade as required to key stakeholders.  Upskill key stakeholders as required.   Work with IT Infrastructure team and service desk, and subject matter experts as appropriate to ensure application availability.Escalate issues that require supplier expertise and own the issue until end to end resolution.Pro-active approach to fault finding, service assurance and ability to perform root cause analysis and accurate follow up on corrective actions to prevent recurrence.Ensure that security of the applications is maintained and that all in scope systems are compliant with relevant patch and security levels.
With previous experience in maintaining and operating a complex and varied application stack, you’ll be a self-starter, possessing the ability to take ownership of applications with little or no existing documentation, consolidating the information held within other areas of the business.

With a high level of IT Literacy and experience using Microsoft Office products, you’ll have a pro-active approach to tacking new challenges and delivering solutions. In addition, you will possess strong skills in break fix and a proactive approach to anticipating and mitigating service impacting issues.

A level of expertise in SQL, strong documentation skills, supplier management and a high level of technical aptitude to master new products will be essential to be successful in the role.
Our Purpose: ‘Powering the choice of cleaner greener future, together’

Our Values:

We are straightforward in how we communicate with each other and get things done

We are determined and resilient, overcoming challenges to realise our purpose together.

We value people’s differences and recognise the strength they give us when we work together

In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
We also have some amazing benefits that we offer our people, including:

• Travel allowance at all levels
• Green Travel Allowance
• Bonus at all levels
• Pension matched up to 7.5%
• 5 weeks annual leave with option to buy more
• Flexible working practices across many roles
Good Energy is based in Chippenham, Wiltshire. We’ve been here since the very beginning, and are busy planning a new state-of-the-art headquarters to call our future home. We’re just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area.
09 Jun 2019
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