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Customer Service Administrator
VN091
Permanent
Full Time
One of the biggest things we can all do to tackle climate change is switch to clean power. At Good Energy, we’ve been giving people that choice since 1999. We supply thousands of homes and businesses with 100% renewable electricity, sourced from local, independent generators. And, by working with our customers, generators and investors, we’re achieving our purpose of powering a cleaner, greener future together.

We’re now beginning an exciting new chapter in our story, which will see us explore innovative ways to help more and more homes and businesses use clean, renewable power. To do this, we need talented people to join us. And that’s where you come in. Join us, and become part of a team whose day-to-day work contributes to building a more sustainable world for us all.
As a Customer Services Administrator, you will be part of a highly focused team responsible for ensuring that our customers who receive their Feed in Tariff are managed effectively throughout their journey with Good Energy. The team also takes ownership of key milestones in the journey of a gas and/or electricity customer including the management of the homemove process, onboarding, meter readings and losses.
£18,300 start off, rising to £19,000 in 6 months
£750 travel allowance paid with salary over the year
The opportunity to apply for a green allowance of £250 a year if you travel to work in a green way!
All this plus other excellent benefit

Through the development of your knowledge across our products and services, you’ll manage and resolve a range of customer queries via various channels (phone, letter, email). You’ll be responsible for delivering a high standard of service to customers and generator suppliers. You’ll ensure accurate data entry and submit and maintain data on our internal databases. You’ll have the ability to identify opportunities for process improvements and be instrumental in supporting the implementation of these.
With a positive and motivated outlook, you will have the ability to work on your own initiative or as part of a team, taking pride in delivering a first-class customer service. You will be PC literate with a good knowledge of Microsoft packages and able to work with a high level of accuracy and attention to detail.

Excellent communication skills both written, and verbal are essential with a flexible and adaptable approach to learning new processes and procedures.

You will have proven experience of delivering excellent customer service in a fast paced, complex environment, working as part of a team. You will have strong numerical skills with experience working with large volumes of data as well as the ability to manage your own time and workload effectively.

We are looking for people who are passionate about the environment and renewable energy. Knowledge of the Feed-in Tariff, Ofgem guidance and associated regulation would be a distinct advantage but not essential.
Our Purpose: ‘Powering the choice of cleaner greener future, together’

Our Values:

Straightforward
We are straightforward in how we communicate with each other and get things done

Determined
We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive
We value people’s differences and recognise the strength they give us when we work together

Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
We also have some amazing benefits that we offer our people, including:

• Travel allowance at all levels
• Green Travel Allowance
• Bonus at all levels
• Pension matched up to 7.5%
• 5 weeks annual leave with option to buy more
• Flexible working practices across many roles

Along with many more benefits
Good Energy is based in Chippenham, Wiltshire. We’ve been here since the very beginning, and are busy planning a new state-of-the-art headquarters to call our future home. We’re just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area.
09 Sep 2019
    
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