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Job Details: Customer Service Administrator

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Customer Service Administrator
Full Time
As a Customer Services Administrator, you will be part of a highly focused team responsible for ensuring that our customers who receive their Feed in Tariff are managed effectively throughout their journey with Good Energy. The team also takes ownership of key milestones in the journey of a gas and/or electricity customer including the management of the homemove process, onboarding, meter readings and losses.
£18,300 start off, rising to £19,000 in 6 months
£750 travel allowance paid with salary over the year
The opportunity to apply for a green allowance of £250 a year if you travel to work in a green way!
All this plus other excellent benefit

Through the development of your knowledge across our products and services, you’ll manage and resolve a range of customer queries via various channels (phone, letter, email). You’ll be responsible for delivering a high standard of service to customers and generator suppliers. You’ll ensure accurate data entry and submit and maintain data on our internal databases. You’ll have the ability to identify opportunities for process improvements and be instrumental in supporting the implementation of these.
With a positive and motivated outlook, you will have the ability to work on your own initiative or as part of a team, taking pride in delivering a first-class customer service. You will be PC literate with a good knowledge of Microsoft packages and able to work with a high level of accuracy and attention to detail.

Excellent communication skills both written, and verbal are essential with a flexible and adaptable approach to learning new processes and procedures.

You will have proven experience of delivering excellent customer service in a fast paced, complex environment, working as part of a team. You will have strong numerical skills with experience working with large volumes of data as well as the ability to manage your own time and workload effectively.

We are looking for people who are passionate about the environment and renewable energy. Knowledge of the Feed-in Tariff, Ofgem guidance and associated regulation would be a distinct advantage but not essential.
Our Purpose: ‘Powering the choice of cleaner greener future, together’

Our Values:

We are straightforward in how we communicate with each other and get things done

We are determined and resilient, overcoming challenges to realise our purpose together.

We value people’s differences and recognise the strength they give us when we work together

In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
We also have some amazing benefits that we offer our people, including:

• Travel allowance at all levels
• Green Travel Allowance
• Bonus at all levels
• Pension matched up to 7.5%
• 5 weeks annual leave with option to buy more
• Flexible working practices across many roles

Along with many more benefits
Good Energy is based in Chippenham, Wiltshire. We’ve been here since the very beginning, and are busy planning a new state-of-the-art headquarters to call our future home. We’re just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area.
09 Sep 2019
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