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Metering Services Advisor
VN100
Permanent
Full Time
One of the biggest things we can all do to tackle climate change is switch to clean power. At Good Energy, we’ve been giving people that choice since 1999. We supply thousands of homes and businesses with 100% renewable electricity, sourced from local, independent generators. And, by working with our customers, generators and investors, we’re achieving our purpose of powering a cleaner, greener future together.

We’re now beginning an exciting new chapter in our story, which will see us explore innovative ways to help more and more homes and businesses use clean, renewable power. To do this, we need talented people to join us. And that’s where you come in. Join us, and become part of a team whose day-to-day work contributes to building a more sustainable world for us all.
You’ll be joining as a permanent member of the Metering Services team. The Metering Services team is responsible for maintaining accurate supply data on Good Energy’s systems and within industry records.

This role will require you to work with both customers and industry third parties to investigate and resolve queries related to faulty meters, meter readings and supply data. The ideal candidate will demonstrate strong technical and analytical capability as well as customer service skills.
Salary: £18,300 + excellent benefits.

As a Metering Services Advisor you'll be responsible for maintaining accurate supply data on Good Energy’s systems and within industry records.

You will be part of a highly focused team responsible for; investigating, resolving and escalating customer queries that will come via phone, email and letter. This will also enclude engaging with other energy suppliers and industry third parties to resolve customer issues.

As part of the team you'll be booking and monitoring meter exchanges, as well as, arranging site visits, when necessary rebooking appointments and booking any required additional work.

You'll work with the Metering Services team as well as the wider Customer Services to ensure we reach the best outcome for our customers, whilst adhereing to all regulatory and compliance requirements of the energy industry.
To succeed in the role you will have proven experience of delivering excellent customer service. You will have good time management skills and will be able to proactively manage your own workload, whilst maintaining a high level of accuracy. With a positive approach to achieving results, you will possess an excellent telephone manner and be effective at non-telephony communications.

Additionally, you will have excellent analytical and problem solving skills and confident in the use of Excel to an advanced level. You will be a self motivated and responsible team player who does the right thing and sees tasks through to the end.

Knowledge or experience of the renewables and energy industry would be a distinct advantage.
Our Purpose: ‘Powering the choice of cleaner greener future, together’

Our Values:

Straightforward
We are straightforward in how we communicate with each other and get things done

Determined
We are determined and resilient, overcoming challenges to realise our purpose together.

Inclusive
We value people’s differences and recognise the strength they give us when we work together

Fair
In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
We also have some amazing benefits that we offer our people, including:

• Travel allowance at all levels
• Green Travel Allowance
• Bonus at all levels
• Pension matched up to 7.5%
• 5 weeks annual leave with option to buy more
• Flexible working practices across many roles

Along with many more benefits
Good Energy is based in Chippenham, Wiltshire. We’ve been here since the very beginning, and are busy planning a new state-of-the-art headquarters to call our future home. We’re just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area.
10 Jul 2019
    
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