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Job Details: Interim Head of Propositions

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Interim Head of Propositions
Interim Fixed Term
Full Time
20 years ago Juliet Davenport wanted to do something that would have real and lasting value to our planet.

She believed everyone had the right to clean, green energy to power their homes and businesses. That all of our futures depended on it. So, she did something revolutionary.

She built a company whose sole purpose was to power the choice of a cleaner, greener future for everyone.

She believed that businesses could lead the way. And that if people were offered an alternative to the fossil fuels that were killing our planet, they would take it.

And they did. Over 259,000 homes and businesses have chosen our green power. Supplied by 1,400 different locations - from a single home solar panels to wind farms.

But that's not enough.

In 2020 we're transforming the service we offer our customers so we can help more people choose a cleaner, greener future together. Because everyone has the right to power their homes and businesses without risking the earth. All of our futures depend on it.

To do this, we need your help. Will you join our fight?
This is a fantastic opportunity to make a real difference to our business and the planet by leading the development and delivery of compelling propositions (product, price, positioning/marketing, customer experience) for our customers, in both their homes and businesses.

This role is on a twelve month Fixed Term contract to cover maternity. You'll lead a team of three direct reports to deliver on these propositions, in a way that aligns with Good Energy’s purpose, values and supports high performance over the longer term

In this role you'll work across Good Energy functions to develop and ensure delivery of propositions. This will include refining the business case and investment needs and ensuring that pricing is aligned to customer and commercial objectives.

Working closely with marketing you'll ensure communication plans are aligned as well as making sure the customer experience is understood and measured across all touch points to gain competitive advantage as well as aligning to our purpose and strategy.

In this role, you will also work with Technology and Operations to prioritise resources. You'll be responsible for managing risks including competitor activity, compliance and regulatory/policy.

Working in collaboration with these key stakeholders will be critical in this role, ensuring transparency, buy-in and overall decision-making. You'll be an effective programme manager, managing each of the activities in the propositions roadmap as well as measuring the effectiveness during the propositions roadmap.
You will be a successful leader with a strong track record of developing customer strategies and propositions, working collaboratively across all parts of an organisation to ensure customer outcomes, business outcomes, people, resources and risks are managed effectively. You are genuinely passionate about our purpose and keen to use your skills to make a difference to our business and the planet.

You'll have proven experience in developing both B2C and B2B propositions in a complex fast-moving competitive context where technology, marketing and the customer experience are critical success factors. You'll have commercial experience gained through a similar role in propositions development or a consultancy role as well as having worked one other commercial operational business function (sales, business development, marketing, technology/product development, finance).

You'll have a really good understanding of how to use customer data to build insights as well as compelling business cases and will have strong project management skills. Along with your proven leadership skills, you will have built successful and strong relationships with key stakeholders and will be able to influence at all levels.

It would be distinct advantage if you have previous experience working within energy or a regulated organisation.
Our Purpose: ‘Powering the choice of cleaner greener future, together’

Our Values:

We are straightforward in how we communicate with each other and get things done

We are determined and resilient, overcoming challenges to realise our purpose together.

We value people’s differences and recognise the strength they give us when we work together

In fulfilling our purpose, we aim to balance fairly the needs of our people with those of our customers, our shareholders and our futureholders.
We also have some amazing benefits that we offer our people, including:

• Travel allowance at all levels
• Green Travel Allowance
• Bonus at all levels
• Pension matched up to 7.5%
• 5 weeks annual leave with option to buy more
• Flexible working practices across many roles

Along with many more benefits
Good Energy is based in Chippenham, Wiltshire. We're currently all working from home and will be looking to return to the office for a couple of days a week in the future, alongside remote working. We're just a two-minute walk away from the train station, with fast connections to Bristol, Swindon and the surrounding area. We're committed to building a diverse and inclusive business, one which attracts, develops and retains talented people from different walks of life, uniting them in delivering on our purpose; creating a cleaner greener future for our customers.
09 Nov 2020
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